Requirement
Arabic Female Nationality with strong command of English Language
Responsibilities
- Researching product details or company policies to answer questions
- Processing orders, including collecting shipping information and processing payments
- Providing information about products and services including pricing, availability, delivery options, and order status
- Providing customer support via email, phone, or social media channels such as Facebook, Instagram & TikTok
- Responding to questions about products, shipping, returns, exchanges, and other topics
- Providing customer service and troubleshooting issues with Woocommerce platforms such as
- Answering questions about products, shipping rates, billing issues, return policies, etc.
- Creating and maintaining records of customer interactions with the company or its affiliates
- Handling returns, exchanges, and other customer service issues related to online purchases
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Arabic is a must with strong command of English Language
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Job Type: Part-time
Part-time hours: 30 per week
Salary: From AED3,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- customer service: 2 years (Required)
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