Project Manager [Switzerland]

 

Job Description

About us:

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
We are the Clinical Trials Division (CTD): We Supply the Hope that Changes Lives

CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time - a concept that we internally adopt as "There is a Patient Waiting." Our unique blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio-repository storage and much more. Our more than 4000 employees in over 15 countries work hard every day knowing that what they do matters.

Your Role in that Mission:
As a member of Global Client Services, you are part of One Global Team: Empowered to Act, Make Connections and Get Results for our customers and their patients.
The Project Manager independently manages a portfolio of moderate to strategic or complex client projects. They are responsible for all areas of project planning, budgeting, progress monitoring and client communication. Creative problem solving and cross-functional collaboration enable successful project delivery in this role. This individual works with an eye towards process efficiency and client strategy, considering new possibilities for clients and the business alike including initial client discussions, development of project requirements, documentation and management of all activities from study set up to completion.

Key Responsibilities:

• Independently manages a client portfolio of moderate to strategic or complex projects
• Leads the delivery of all technical and service aspects of projects and studies for clients, looking for opportunities to create better efficiencies or creative problem solving for more successful outcomes.
• Empowered to design the preliminary design of the study and manage the study, end to end
• Connects and collaborates with key team members within the company and will have direct contact with all internal departments and one on one contact with external customers.
• Empowered to involve appropriate internal and external customers, maintaining continuous communication and ensures the work delivered to customers is of a consistently high standard working with quality management systems.
• Participates in Project Meetings at a Fisher Clinical or customer site. Leads and represents the business at kick-off meetings as required by the customer.
• Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates.
• Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
• Appropriately represents and ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
• Provides accurate and timely financial forecasting and reporting
• Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
• Participates in cross-functional business process improvement activities as required.
• Connects and collaborates with the account manager to gain overall customer satisfaction.
• Applies GXP in all areas of responsibility
• May train, mentor or lead new colleagues on the team.

Ideal Previous experience:
Project Management

• Independently manages several medium size and/or complex active projects (number of projects depends on client needs and complexity of projects)
• Structures project(s) in line with client strategy, inclusive of identifying needs, establishing goals, defining resources requirements and tracking performance. Skilled at identifying gaps and prioritizing improvement opportunities.
• Proactively diagnoses project challenges, developing solutions and/or overcoming undesirable situations with minimal guidance and may mentor other team members on project resolution.
• Effectively defines, tracks, and manages budgets and revisions to reflect scope changes and established commitments.
• Understands customer contract terms & conditions and skilled in negotiation techniques

Client Relationship Management

• Performs and interprets comprehensive need analyses which reflect an understanding of the customer's target market and value proposition.
• Knowledgeable of Thermo Fisher's solutions portfolio and communicates company's value proposition in relation to the competition.

Technical Knowledge

• Independently leverages and interprets data to ensure successful project results and customer satisfaction.
• Leads projects efficiently in different systems and maintains accountability for individual and team outcomes
• Advances the efficiency and effectiveness of work processes, procedures, and outputs.

Project Management Leadership

• Seeks mentorship and guidance to drive personal development and further strengthen project management.
• Ensures that all communications are clear, focused, and based on a solid understanding of needs using the most appropriate medium.
• Works with others to quickly resolve or collaborate on solutions to problems. Facilitates alignment on timelines among cross-functional teams.
• Takes ownership for project results, fosters respect from team members, and ensures agreement on the overall vision.

Key Requirements:

• Education: Bachelor's degree or equivalent experience
• Years of Experience:
• 4 to 5 years of experience in project management or client facing roles; experience in pharma environment preferred but not required
• 3 years experience acceptable if holding an advanced degree

Benefits:

In addition to a competitive salary based on your experience for this role, you will be eligible for a company bonus, up to 1 day per week working from home, 25 days annual leave as well career development opportunities.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

 

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